We are all dealing with Covid-19 on a day-to-day basis and here is our current plan (27/03/20):
1. Your event is going ahead - Excellent, we have contacted staff and can operate your event as planned. We have put in place some additional hygiene steps such as no physical props being provided, attendants to wear gloves and for our items to be wiped with disinfectant prior to the hire. Staff are on standby so please notify us ASAP if your event status changes.
2. Your event is postponed, with more than 24 hours notice, to a known/unknown future date - I'm sure that was a tough decision, we're here to help. We will provide a full credit for the amount paid. Just let us know ASAP so we can tell staff about the changes in shift allocations. An additional clause has been add to undisposable.com.au/booking-terms stating "If the hirer postpones their event with 24 hours notice or more, a credit for the full amount paid shall be retained as a credit for a future event, for up to 2 years from the postponement notification."
3. Your event is not going ahead and won't be rescheduled - That sucks. No way to describe it otherwise. Undisposable will retain the $300 deposit so we don't have to close down the business but we will refund any other monies paid. Please provide your bank details if this is you and accept our sincerest expression of compassion during this rough time.